By
Autumn Carpenter
•
July 23, 2026
It’s strange to be alive at a time when you don’t know whether a human or machine created that new song you love, if the main character in your favorite short film is a ‘real’ person, or whether you should believe the Instagram video clip that features a trusted newscaster. The lines are blurring. This is a defining time in history where choices are being made that will change how we experience the world forever. It’s time to pay attention.
AI has taken administrative tasks that no one wants and crushed them. Who doesn’t like a detailed transcription from a meeting instead of trying to capture minute-by-minute notes? Calendar coordination has never been simpler. If organizing spreadsheets is the bane of your existence, what a time to be alive! Need to develop onboarding documentation? AI is your….man? The technology is impressive and has shifted the way companies get work accomplished.
For mortgage brokers, AI is a strategic partner who can summarize loan guidelines, build borrower education resources, repurpose one video into 10 social media posts, and create training for new hires all before lunchtime. But as more content is consumed, the demand for production continues to grow. And many companies are using AI to assist them in feeding the internet’s voracious appetite.
But in keeping with this demand, there must be guidelines followed so that the audience knows whether a human or AI created the content.
In a recent article on Substack, the writer Chris Best explains that the platform has partnered with Panagram so that readers can scan an article’s text and quickly tell whether it was written by a person, by AI, or both. Best called the current problem, when a reader expects an article to be written by a human and it’s really by AI, claudefishing. And Substack is striving to keep the human perspective at the forefront.
According to Forbes, for the first time in history, the internet consists of more machines than humans. Their source, Cloudflare Radar reported that as of July 2026, 59.2% bots and 40.8% humans make up all HTTP requests to HTML content. This is the same internet that was designed specifically for human usability and attention.
“We’re de-personalizing our messaging by using AI. We’ve put a lot of faith into a system that can hallucinate,” said founder of Knowledge Coop Ken Perry. “It’s not safe to put your faith into an answer from a large language model (LLMs) just because it claims to be right. LLMs are not grounded in truth, they're grounded in patterns. That’s why training is so important. AI is not a truth machine.”
And that’s why it’s time for some AI governance.
On August 6, 2026, mortgage lenders will be required to adhere to AI regulations that will impact their daily operations. This is the first step in ensuring that mortgage loan officers are intentional about the AI tools they use and how they use them.
“It’s important that MLOs stay aware of all the various AI agents, what they do, and how AI can best be leveraged,” said Perry. “It’s equally important that people understand how to simultaneously eliminate risk when using it. Make sure that the AI agent is vetted by your company and follows compliance standards.”
You can get help navigating the new policies and expectations by taking Knowledge Coop’s training, which is designed to complement your company’s policies and procedures.
Human connection has always been a key factor at Knowledge Coop. The company has remained steadfast in empowering organizations to create people-first cultures that fuel long-term success and human connection. (That’s our purpose statement.) The company has evolved into a collaborative environment where people come together to share ideas, develop skills, and support each other’s growth.
“The homebuying experience is personal and requires the human touch,” said CEO of Knowledge Coop Jean-Louis Ledanois. “Personal relationships play an important part in an MLO 's role. AI will never be able to replace that aspect of the process.”
We love our technology, but no matter how convenient it makes our lives, humanity must come first. Even The Terminator, the 80s movie that warned of the dangers of unchecked AI, offered a hopeful, self-deterministic message: The future isn’t set; We make our own fate.
